We offer a 15-day money-back guarantee. If you're not completely satisfied with your purchase, you may return your merchandise within 15 days of placing your order. We want to make your shopping experience the best it can be. That’s why we’ve made a FREE return option for our US customers when selecting store credit!

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To make sure that we can process your return as quickly as possible, please follow these steps when returning your package. 

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1. Make sure all of the returned items are in the box/mailing envelope with your invoice. 

2. Download and print the shipping label attached to your approved RMA (Return) email. The Return shipping label is only valid for seven business days after being received. 

3. Go to your local post office to ship the package using a standard shipping mailing envelope/box. (Expedited & Express packaging will cause delays in receiving your return from the mail carrier using the Standard Shipping pre-paid label). 

4. You will receive a confirmation email as soon as our Returns Department has processed your item. Please allow 3-5 business days once your return has been received for your refund or store credit to be processed. 

*If you are returning an item that qualified for a free gift, you must return the free gift as well. If you do not return the free gift the retail price for the item will be deducted from your refund. Free gift items are only valid when purchased in part with the promotional item.

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You can return your order for a refund or store credit. If you need to exchange your item(s) for a different size, style or color, please follow the steps below :) 

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1. Select Store Credit as your return option. 

2. Return your item(s) back to us using your FREE return shipping label provided (US Only). 

3. Place a new order with the desired changes to your item(s) using the store credit received. 

*Store Credit is issued within 24 hours of your return processing, and in most cases is received instantaneously via email once complete. 

*Please note, we are unable to honor any previous sale prices or ended discounts on new orders. 

*Customers are responsible for any shipping fees that may be associated with the new order.

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Refund Returns.

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• Pre-paid return shipping label provided

• If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return.

• If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs. (Shipping label fee deducted from the refund)

  • A $5 Restocking fee is deducted from the total amount available for refund. The fee applies to the entire return, not each individual item.

• It can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed.

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$5 Restocking Fee for all returns for refunds

If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return and provide a USPS prepaid shipping label via email for orders within the United States.

If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.

For international orders, if the return was due to an error of ours (for example, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Please use Standard Mail. We will only cover the shipping cost for Standard Mail by issuing you store credit.

At this time, we are not able to send out a prepaid shipping label for orders outside of the USA.

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Returns $10 or less

Any returns valued at $10 or less can only be returned for Store Credit. Don't worry! This change was made to benefit you. Receiving store credit ensures you will not have to pay the additional fees that come with our new Return Policy, including a $5 restocking fee and a shipping fee. By giving you store credit we make sure that you will get the most bang for your buck by receiving the original amount spent on the item. Your return for store credit won't cost you anything (U.S. Only) and your store credit will also never expire!

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Return on Promotions

Buy One, Get One Free (BOGO)
If you return an item that qualified for a BOGO, you must return the BOGO item. If you do not return the BOGO item you will be charged the retail price for the BOGO item.

Free Gift Items
If you return an item that qualified for a free gift, you must return the free gift item. If you do not return the free gift item you will be charged the retail price for the free gift item, as it only remains free with the purchase of the promotional item.

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How long does it take to process a return?

Please allow for 3-5 days processing time once your item(s) have arrived back at our warehouse. Once your return has been processed, you will receive a follow-up email containing your refund or store credit information. 

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Late Returns

Customers have 30 days to send back purchases made at BLKDOUTINC.COM once the return is approved. Returns postmarked after 30 days of the return's approval will be refused and sent back at the customer's expense. 

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*It is at management's discretion to make one-time exceptions. If management approves any late returns, the return would only be eligible for store credit.

 

Store Credit Return

• FREEfor returns in the US

  • FREE pre-paid return shipping label provided

• Store Credit code received within 24 hours via email once your return has been processed

  • Shorter wait time compared to refunds

  • Never expires 
     

*We are unable to provide pre-paid return shipping labels for international customers at this time. US returns valued at $10 or less will be refunded in store credit.

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refunds

Refunds are issued back to the original form of payment used for the purchase and you will receive a refund confirmation email. Kindly note that it can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed. 

There is an additional $5 restocking fee for all returns for a refund. 

Please keep in mind that original shipping fees are non-refundable. 

*One time exceptions and reshipments are not eligible for refunds or store credit.

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*Items marked FINAL SALE are not eligible for returns at this time.

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if you would like to exchange or return an idem you have received as a gift please contact us at support@blkdoutinc.com

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Thank you,

 

don't forget to Smile :) and Rave Safe fam.

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